Hello all,
I have a self-built CP with above average specs running Win10.
Every once in a while I'll get a BSOD when I'm not necessarily doing
anything in particular.
I thought I'd try using a few of the debugging tools to figure out
the problem, but sadly they don't seem to work on Win10.
At any rate, I'd like to find out how to fix the BSODs, so I'd truly
appreciate any advice.
Cheers,
SocAbd
Hi socratesabroad,
Welcome to the 10blog.
Please check {windows partition}windowsminidump and check if there are any dump files saved.
The zip is empty of dump files.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
Thanks for the reply, axe0.
OK, I checked and there were no minidumps, so I followed your
instructions to configure Win to create them.
I don't know when the OS will crash next so I don't know when
I'll be able to send the minidump.
In the meantime, here's a link to the full memory dump:
Full memory dump (zipped)
It's a pretty big file - 253 MB zipped - and I did try to upload
it this site directly but uploading was taking too long.
SocAbd
The biggest cause is Norton/Symantec (Symantec is the company, Norton the product)
Please follow the uninstall instructions but do NOTinstall Norton again.
Please fill in your system specsPlease go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:
I used the tool you mentioned to update my PC specs.Please fill in your system specsI'll have to think seriously about doing this. I live in China, so firewall/The biggest cause is Norton/Symantec (Symantec is the company, Norton the product)
Please follow the uninstall instructions but do NOTinstall Norton again.
antivirus software is a necessity. I'll check into software from
other companies.
Use Windows defender the next few months until Norton is more stable.
Hello all,
Well, another BSOD occurred, but this is an error I've never seen before.
Error: APC Index Mismatch
Here's the results of dm_log_collector:
[post updated to add new zip file]
Please use the tool again and upload the zip file
OK, I've done that. Thanks for all the help.Please use the tool again and upload the zip file
SocA
The cause is Nvidia Video driver
Please try the following
- Search msconfig and open it
- Go to the tab services
- Check 'Hide microsoft services'
- Search Nvidia Streamer Service
- Uncheck this service
- Click apply > ok
- Reboot if asked.
Please cleanup the startup items in taskmanager.Code:0: kd> lmvm nvlddmkmstart end module name 9e3a0000 9ece0000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Tue Aug 25 15:39:14 2015(55DC7002) CheckSum: 008FE860 ImageSize: 00940000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Startup items could interfere with the boot process and so giving you trouble.
