BSOD too many time with error ntsokrnl ao fileinfo.sys

dear all my friend, please hep me with my pc, i run a pc with amd processor, the bsod happen too many time, even when my pc in idle mode, or when i play video or browsing only, i already update all driver but the problem still persist, and my pc really slow and laggy, i use bitdefender free edition for my antivirus, and i update regularly.. here my debug file, may some one can help me what's wrong with my pc


sorry for my bad english. thankyou..

• ZONA-PC-03_08_2016__03941,79.zip (1.26 MB, 2 views)

The last dump indicates a problem with gzflt.sys.

Code:

ffffd000`22a625a8  fffff800`41fd5b37Unable to load image SystemRootsystem32DRIVERSgzflt.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for gzflt.sys *** ERROR: Module load completed but symbols could not be loaded for gzflt.sys  gzflt+0x5b37

This belongs to BitDefender, which has been known to cause problems like BSOD with Windows 10.

Yours is quite old also:

Code:

0: kd> lmvm gzflt start             end                 module name fffff800`41fd0000 fffff800`42002000   gzflt    T (no symbols)                Loaded symbol image file: gzflt.sys     Image path: SystemRootsystem32DRIVERSgzflt.sys     Image name: gzflt.sys     Timestamp:        Mon Apr 22 06:21:00 2013(51750F0C)     CheckSum:         00029519     ImageSize:        00032000     Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I suggest uninstalling Bitdefender and running with the built-in Windows Defender for awhile to test. If all is okay then you can try the latest BitDefender. If it causes problems, uininstall it and chose another or stay with Windows Defender, which is what I use.

The last dump indicates a problem with gzflt.sys.

Code:

ffffd000`22a625a8  fffff800`41fd5b37Unable to load image SystemRootsystem32DRIVERSgzflt.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for gzflt.sys *** ERROR: Module load completed but symbols could not be loaded for gzflt.sys  gzflt+0x5b37

This belongs to BitDefender, which has been known to cause problems like BSOD with Windows 10.

Yours is quite old also:

Code:

0: kd> lmvm gzflt start             end                 module name fffff800`41fd0000 fffff800`42002000   gzflt    T (no symbols)                Loaded symbol image file: gzflt.sys     Image path: SystemRootsystem32DRIVERSgzflt.sys     Image name: gzflt.sys     Timestamp:        Mon Apr 22 06:21:00 2013(51750F0C)     CheckSum:         00029519     ImageSize:        00032000     Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I suggest uninstalling Bitdefender and running with the built-in Windows Defender for awhile to test. If all is okay then you can try the latest BitDefender. If it causes problems, uininstall it and chose another or stay with Windows Defender, which is what I use.

Dear Ztruker thankyou for your help, i will uninstall the bitdefender now, hope it can solve my problem. thankyou very much...