hello all,
I am trying to reinstall incredimail but i keep getting the message " a later version already exits and it cannot continue"
I uninstalled the old oneusing windows uninstall and tried using cclean and Iobit uninstaler. i have tried in safe mode and deleted it from the registry using regedit. something is still leftover from the old install but I am at a loss
Any help please.
Topper.
If you have deleted from Program Files and registry you could have a look in C:Users<name>AppDatalocal
To do this press + Rand type %localappdata%<enter>.
See if there is a folder incredimailor IMincredimail - basically anything with "incredimail" in it. If there is then delete it (this will delete your downloaded mails) or rename it.
You may have to browse around a bit but the files are here in earlier versions apparently.While you are there you may as well clear all the contents of C:Users<name>AppDataLocalTempbut leave the empty "Temp" folder. Don't worry if some things are locked and don't delete - it will be Skype or Dropbox or some such thing and nothing to worry about.WINDOWS XP: C:Documents and SettingsYour Profile Name (Logon Name)Local SettingsApplication DataIM
WINDOWS Vista/7: C:UsersYour Profile Name (Logon Name)AppDataLocal SettingsIM
Next have a look for [I]C:ProgramDataIncrediMail[/I ]and delete/rename that folder also if it exists - source.
Like AppData, ProgramData is a hidden folder so it is easiest to get to it by + Rand typing %programdata%<enter> to get to it.
There shouldn't (hopefully) be anything lurking anywhere else.
Thanks for your response. I did as you sudgested,iI have also searched the whole c: and deleted the other nine instances refering to incredimail.If you have deleted from Program Files and registry you could have a look in C:Users<name>AppDatalocal
To do this press + Rand type %localappdata%<enter>.
See if there is a folder incredimailor IMincredimail - basically anything with "incredimail" in it. If there is then delete it (this will delete your downloaded mails) or rename it.
You may have to browse around a bit but the files are here in earlier versions apparently.
While you are there you may as well clear all the contents of C:Users<name>AppDataLocalTempbut leave the empty "Temp" folder. Don't worry if some things are locked and don't delete - it will be Skype or Dropbox or some such thing and nothing to worry about.
Next have a look for [I]C:ProgramDataIncrediMail[/I ]and delete/rename that folder also if it exists - source.
Like AppData, ProgramData is a hidden folder so it is easiest to get to it by + Rand typing %programdata%<enter> to get to it.
There shouldn't (hopefully) be anything lurking anywhere else.
I am still getting same message when I try to install it afresh.
any more Ideas? I don`t have any.
You said you found 9 instances that were not in the registry, AppData, ProgramData or Program Files.
Where were they? These are the only normal places to install.
I'd do an in-place upgrade at this point if you have downloaded an ISO... Repair Install Windows 10 with an In-place Upgrade - Windows 10 blog
