Hi
Downloaded Windows 10 over a month ago and it has been working fine since
Today I installed the latest version of iTunes and since then I get the following:-
Critical Error - Start Menu and Cortana aren't working - We'll try to fix it the next time you sign in
There is then a box which says ''Sign out now''
I do these and it goes back to the Critical error message
Any advice would be appreciated as I seem stuck in this loop
Thanks
Dale
Hi if you look at
Windows Compatibility Center
and enter itunes, then click on an individual result, you'll see the votes indicate a very mixed experience, whatever that means.
The obvious thing to suggest is uninstalling it- completely. I suggest with the aid of 'Geek uninstaller' (freeware) to check for any remnants.
And ideally you would have enabled System Restore so that you have restore points to revert to (System Restore is disabled by default).
Please post the outcome when you've uninstalled it.
Thanks for the reply
I'm unable to get onto the start menu to do this - also I haven't enabled System Restore as I assumed (wrongly) that it would work like previous versions of Windows
Hi,
From Win X, can you go to control panel to uninstall itunes? (Via Programs and Features)
If not,
What happens if you hit Win R, Win E, for example?
And can you get into safe mode- does the start menu work then?
I'm not sure what you mean when you say Win X, Win R & Win E -
How would I get into Safe Mode
Thanks
Hit F8 during the boot process. You got to figure out when exactly you have to press the key. If you hit the right moment a menu will come up with different boot options, among them is boot in safe mode.
Hi, sorry, too cryptic.
"Windows key on the keyboard labelled with the Windows logo" + X = "Win key + X" (at the same time)
- should bring up a text pop-up menu.
"Windows key on the keyboard labelled with the Windows logo" + R = "Win key + R"
- should display the 'Run' command box.
As to Safe Mode- please use search. Easy to find that info. In your case I'd suggest
Win key + X
Shut down...
Point to Restart (don't click yet)
Press and hold SHIFT and left click.
Then you have to work through a sequence of prompts.
Best to read it up (search- loads of write-ups and tutorials etc) and make a note if you're not sure before you do it).
(altae- F8 isn't enabled by default in win 10... what do you have in mind?)
So first try uninstalling itunes
Windows key + X, Control Panel, Programs and Features, and uninstall it from there.
Hit F8 during the boot process. You got to figure out when exactly you have to press the key. If you hit the right moment a menu will come up with different boot options, among them is boot in safe mode.
Thanks - I'll give it a go
Press Alt, Ctrl, Del keys at th same time, click the power icon at the lower right corner, and choose Restart. After restart, the error message will disappear.
