Hi!
I am having a scary situation with my wife's notebook (which keeps our family photos) after installing Windows 10.
Her notebook is an ASUS G53JQ-A1 and the installation went through fine, except for the graphics card. The logos on screen were enormous and the resolution could not be improved through the menus.
On the Device Manager, the GPU was not even listed. The notebook was running the on-board GPU, which explains the bad resolution. Anyways, I, then, proceeded to the NVIDIA website and downloaded the latest driver, already compatible with Windows 10:
After the installation was complete, I had a black screen after the short boot and Asus logo. No mouse cursor.
Since nothing happened, after 15 minutes I force-restarted the notebook, only to have it go to the same black screen again. This went on for 30 mins, so I tried to hit F8 with no results.
Then the Auto Repair kicked in, but none of the options (short of REMOVE EVERYTHING) have worked so far. I will list everithing I have tried so far:
1. Reset this PC --> Keep my files
2. Advanced Options --> System Restore
3. Advanced Options --> System Image Recovery
4. Advanced Options --> Startup Repair
5. Advanced Options --> Startup Settings (just goes back to the Auto Repair main menu after a boot)
6. Advanced Options --> Go Back to Previous Build
The command prompt does open fine, but I have no clue as to what should I do there.
My questions are:
1. How do I get out of this situation without formatting the PC?
2. Is it possible that there was a conflict between the GPU driver (and all the auto-update and performance softwares that come along with the driver)?
Thank you all in advance!
Best regards,
Marcus
Adding information:
This is my wife's notebook: N53Jq | Notebooks | ASUS Global
I have tried to follow the solution for this very problem on Windows 7 (Startup Repair Infinite Loop Recovery - Windows 7 Help blog), but I am getting the "0" values mentioned for Default, SAM, SECURITY, SOFTWARE and SYSTEM. So I only went as far as step 13:
Now you need to check if you can use the automatic Windows backups to restore your registry:
- Type CD RegBackand press <ENTER>to go to the RegBackfolder.
- Type DIRand press <ENTER>to view the contents of the folder. All the following files must exist:
- The DEFAULT, SAM and SECURITY files should each be about 262,000 bytes in size.
- The SOFTWARE file should be about 26,000,000 bytes.
- The SYSTEM file should be about 9,900,000 bytes.
- The file sizes presented here are approximate estimations, and may vary depending on your system. If any one of them are 0 bytes, then you should stop what you're doing now and seek an alternative method of recovering your system, because Windows cannot function with a 0-byte size registry hive.
I am downloading the Windows 10 on a flashdrive to see if maybe I can fix the installation or something...
