Ok so we just updated our pc/desktop whatever you call it i download some games but i keep getting this random microsoft must be updated thing and i click no THEN IT STARTS HAPPENING it randomly keeps download apps and things i try to shut it down from task manager but it keeps popping up!!! I uninstall everything but it keeps installing then this product key windows thing came in and i coulnt even close it i was panicking and restarted my computer but this happened
After the restart my computer was all black and the windows product key came in but it was in the top left on the top left it saod cmd iexplorer i dont know what was the rest then on the top it said call support i called it because i was panicking i started and crying and everything i called my sister we tried to fix it but guess what?! It dint work we tried to restart hold shift and restart the whole pc system but it dint work it still came up with the stupid call support thing we left and shutdown the computer
ok so tommorow we opened the stupid computer the on button was flashing but the screen dint even show anymore!!! We really dont know what to do so please help us we really dont know how to fix this please please!
Can someone plase help me im only 12 im not even joking!!
I am not a pro. I assume you downloaded free games which is a mistake. Some of these come with spyware, malware or virus. Any time Microsoft says an update is available, then download it. Do not refuse it. Some of them are for security purposes.
Someone will have to step in and advise you on what steps to take to get this fixed. My own advise is when its fixed, delete all the games and use the computer for educational purposes only and ask your parents if they can afford to buy you a gaming console whereas you need to purchase the games.
It very much looks like you clicked on a link that was not Microsoft but a link full of malware and a virus.Ok so we just updated our pc/desktop whatever you call it i download some games but i keep getting this random microsoft must be updated thing and i click no THEN IT STARTS HAPPENING it randomly keeps download apps and things i try to shut it down from task manager but it keeps popping up!!! I uninstall everything but it keeps installing then this product key windows thing came in and i coulnt even close it i was panicking and restarted my computer but this happened
After the restart my computer was all black and the windows product key came in but it was in the top left on the top left it saod cmd iexplorer i dont know what was the rest then on the top it said call support i called it because i was panicking i started and crying and everything i called my sister we tried to fix it but guess what?! It dint work we tried to restart hold shift and restart the whole pc system but it dint work it still came up with the stupid call support thing we left and shutdown the computer
ok so tommorow we opened the stupid computer the on button was flashing but the screen dint even show anymore!!! We really dont know what to do so please help us we really dont know how to fix this please please!
Do you have a restore point going back before you downloaded the free games.
Are you able to access Safe Mode or get into Programs and Features to uninstall the games you downloaded.
If you cannot can you get back to a factory Reset which will take you back to how your computer/laptop was when you first got it.
Also hopefully someone else will see this thread and try and help.
Next time only get games from windows 10 Store and read up on them before you download and install them.
Some of us have been where you are now we all learn in time
Sorry about what has happened
