This morning I turned on my HP All In One and the screen stays black. I had 10220 loaded but I don't know what happened until I went to this forum on my other system and discovered 10240 was released. If this is the cause what do I do??????????????????????? Thanks
I was unaware there was a build 10220.. where did you get that from. And it might be best you re-install the original OS and I would wait until the 29th for the official upgrade.
Your ideas are good BUT------ FIRST THE BLACK SCREEN-- HOW DO I ELIMINATE IT---IF I CAN'T GET IN THE SYSTEMI was unaware there was a build 10220.. where did you get that from. And it might be best you re-install the original OS and I would wait until the 29th for the official upgrade.
Do you have a Recovery disk? Can you boot into Safe Mode - can you get to Advanced Startup Options and do a system Restore?
See "Option Five" to create an installation disk if you don't have a recovery disk. Advanced Startup Options - Boot to in Windows 10
Three (3) consecutive hard stops (press and hold power) should bring up the recovery menu.
It's possible that the system will respond after the first hard stop and start - but it's hard to tell since you cannot get into the system at this time. My experience with this blank screen is that there is a hang on device drivers - not sure which one(s) though. the hard stop gets Windows past that point and the install continues after the point it got 'hung'
Thanks for the answerThree (3) consecutive hard stops (press and hold power) should bring up the recovery menu.
It's possible that the system will respond after the first hard stop and start - but it's hard to tell since you cannot get into the system at this time. My experience with this blank screen is that there is a hang on device drivers - not sure which one(s) though. the hard stop gets Windows past that point and the install continues after the point it got 'hung'
I didn't have to do what you suggested because I left the sys turned on and after about 2 hours and it started.
The 10240 was installed automatically
Good news, glad you got it sorted. Thanks for posting the update.
THIS PROBLEM HAS BEEN AN ONGOING ISSUE WITH WINDOWS 10.
Below is a Microsoft Knoledge Base entry from April of this year.
httpw://support.microsoft.com/en-us/kb/3055414
"The lock screen in Windows 10 Technical Preview Build 10061 might appear as a black screen with a mouse cursor
Symptoms
When you sign out of Windows 10 Technical Preview Build 10061 and return to the lock screen, you might see only a black screen with a responsive mouse cursor. Pressing the Alt+Tab keys or the Ctrl+Alt+Del keys has no visible effect.
Workaround
If you are experiencing this issue, follow these steps to sign into Windows:
At the black screen, press the Ctrl key once on an attached physical keyboard. (You won’t see any visible change, but pressing the Ctrl key will place the cursor in the password box that you’re currently not able to see.)
Now type the password of the user that just signed out and press Enter.This will sign you back into Windows and the desktop will appear.
If you failed to sign in because you mistyped the password, press Enter once more. Then retype the password and press Enter." ...
PLEASE NOTE: IF YOU ARE INSTALLING WINDOWS 10. AFTER ENTERING YOUR PASSWORD, THE CURSOR SHOULD VANISH FOR SEVERAL MINUTES WHILE WINDOWS COMPLETES THE INSTALL SETUP. MY COMPUTER, A FAST ALIENWARE, TOOK ABOUT FIVE MINUTES TO COMPLETE THE SETUP AND THEN THE WINDOWS 10 DESKTOP APPEARED.
