No audio from email, browser, facebook, etc.

Hello,

I am running Windows 10 from an automatic upgrade from Windows 8.1. My machine is a Dell Inspiron 15 laptop on my home wi-fi network which is powered by Cox Gigabit service. Everything works well and fast, except that I get no audio from videos in Facebook, Email and those in browser sites, like CNN. I do get audio from ITunes and other previously saved music. Can you help? Thanks,

Sam K.

Have you checked for updated drivers for the laptop?

Have you checked for updated drivers for the laptop?

;

Yes I have, but the problem still exists.

It could be a plug-in or an outdated Adobe Flash Player (probably not Adobe Flash Player, but it's a good idea to keep it updated anyway). First, download the latest version of Adobe Flash Player from , unchecking the optional offer, run the setup file and install it, and if that doesn't work, download something like VLC Player which I know has working browser plug-ins.

It could be a plug-in or an outdated Adobe Flash Player (probably not Adobe Flash Player, but it's a good idea to keep it updated anyway). First, download the latest version of Adobe Flash Player from , unchecking the optional offer, run the setup file and install it, and if that doesn't work, download something like VLC Player which I know has working browser plug-ins.

Thanks for the advice. I am running Google Chrome as my browser, and it automatically updates Flash Player, so I don't think that is the problem. I did install VLC player, but that didn't seem to help either. With vlc, do I need to do anything to make it the default audio player? I have ITunes currently set as my default player.

Sam K.

There can be separate slider volume controls for Speakers, System Sounds, Browsers, etc.

To access those separate controls, Right Click on the Speaker Iconon the lower right of the Desktop.
Select Open Volume Mixer. It should show separate volume slider controls. Maybe some have the volume turned down.

If that doesn't work...

Try uninstalling the sound hardware in Device Managerand then let the Device Managerre-detect sound hardware and re-install.

Right Click on the Start Button, Device Manager, Sound, video and game controllers,
Click on the Soundhardware, right click and Uninstall. Do Not Uninstall the Driver (or you will have to find a driver file and reinstall).

Now on the Device Managertop menu bar, click on Action, Scan for hardware changes.

The Device Managershould re-install the Sound Hardware. Hopefully this will prompt it to work.

After several weeks of trying things out, I now know that all of the audio from Web browser programs, like Facebook videos, plays correctly when I use Edge as my browser. I do not want to use Edge, because an important website for me (a school at which I teach online) is not compatible with Edge. I want to use Chrome, and when I do use Chrome, I get no audio from web browser programs, as I reported before. What can I do to get audio when I am using Chrome? Thanks,

Sam K.

You can try uninstalling and than re-installing Chrome because obviously it's Chrome making problems.