A laptop that ran W10, was recovered to W8.1, and runs fine.
Wanting the reinstall W10, I ran the Media Creation tool.
All went well right up to the end, then it hung on the Dell logo post screen. No error messages, no beeps.
Where did I go wrong? Is there a better way to accomplish the upgrade?
The only mistake I made during the process was specifying the wrong time zone. Could that have caused the issue?
Many thanks
Hi, in reinstalling '10, can you confirm you did this as a clean install rather than an upgrade from '8?
And can you confirm any old partitions were removed before installing?
Using e.g. this:
Bootable Partition Manager| MiniTool Partition Wizard Bootable Edition
as your PC won't boot, please post a clear photo of your disks and partitions.
As a result of using the media creation tool, do you now have a physical bootable Win 10 medium?
[QUOTE=dalchina;821755]Hi, in reinstalling '10, can you confirm you did this as a clean install rather than an upgrade from '8?[/quote
Thanks for checking in dalchina.
The route I took was TROUBLESHOOTING|RECOVER FROM A (USB) DRIVE. It states that all files and programs will be removed.I cannot. (See image.)And can you confirm any old partitions were removed before installing?I downloaded pwfree92-x64.iso and extracted it with 7Zip. But that revealed only four folders, with nothing in any of them that indicated how the program is launched?Using e.g. this:
Bootable Partition Manager| MiniTool Partition Wizard Bootable Edition
as your PC won't boot, please post a clear photo of your disks and partitions.No. This laptop has no optical drive and as I recall the media creation tool lists two choices: upgrade now or create an ISO on an optical drive. So I chose the former.As a result of using the media creation tool, do you now have a physical bootable Win 10 medium?
Perhaps you can clarify this for me: When a recovery USB drive is used, is it simply providing recovery choices, which then (as described above) load the recovery partition from the hard disk? If that's the case I don't want to fiddle with the recovery partition.
Or, instead, does the USB drive contain a copy of the recovery partition, which then loads from the USB? I think that this is the case as a prompt appears when creating the recovery drive that says "you can delete the hard disc recovery partition to conserve space.
Win 8.1 is running fine as I write this. It was the effort to update back to 10 that failed. 10 was also working well earlier.
Do you wish to upgrade to '10 or clean install?
Hint- a clean install is likely to be more reliable.
Do you have a full backup of all your data?
Do you have many programs to reinstall?
Note: as you appear to have partitions from the attempted Win 10 install, that will need attention.
The simplest route would be to clean install.
When I know which way you want to go, I'll look at all your other issues. Thanks.
As I mentioned, the laptop has no optical drive. When I earlier attempted to use the media creation tool to 'update now' from W8.1 the system hung on the Dell logo screen towards the end of the process.
Sure, I'd love to do a clean install, returning W10 to the laptop. Files are all backed up, and very few programs were installed. I am at this moment again recovering W8.1 from the USB drive - this time using the 'clean' option.
Since it appears that the recovery drivecontains the W8.1 recovery partition - though you didn't confirm this - would it be wise to delete both hard drive recovery partitions - if they still exist after this clean install - while in W8.1? Then attempt the media creation tool update once again or use some other approach?
Kindly can lead me through what you consider best (and simplest), step-by-step. Many thanks for your time.
Hi, first step: create a bootable USB flash drive which you will use to install Win10, noting you have no optical drive.
Windows 10 ISO Download - Windows 10 blog
See option 2, noting section 8 where you can select a flash drive. (At least 3Gb).
I would guess your larger Recovery partition is the Win 8 manufacturer's recovery partition. Clearly I can't know for sure, but that's a reasonable assumption.
I would prefer to deal with the partitions using a partition manager, but that's my personal preference, so we'll use the Windows installation procedure to delete partitions we don't need.
Here's the Win 10 installation procedure for you to read thru and familiarise yourself with. Look carefully at the (rather minimal) info on partitions.
How to Install Windows 10 on Your PC
Very good, Dalchina. Had either overlooked or forgotten about the USB option for the ISO.
After many hours and guidance of a local guru, we have a clean install. Used an ISO (Media Creation Tool). There's an option to delete all partitions. That left only C: and System Reserved. W8.1 is finally history.
Perhaps the multiple recovery partitions caused problems? Thanks for your persistence and courtesy.
