org/news/microsoft-is-listening-to-its-customers-and-thats-excellent-newsMicrosoft is listening to its customers and that can only be a good thing for its business, its relationship with customers, and the company’s general outlook.
Why do I think Microsoft has suddenly started listening? It’s simple: The company will now tell users what, exactly, is in each update to Windows 10.
This change may seem small — and it is — but it shows that Microsoft is willing to listen to the concerns, annoyances, and general chit-chat that comes from the community as a whole and, when necessary, make changes that help.
Microsoft is listening to their Enterprise customers. They have a lot more leverage when it comes to influencing MS. There have been no MS decisions reversed on W10 (re: the most controversial ones sited in the article), just a compromise here and there. Insiders provided a lot of feedback to MS and polls have indicated that MS did not listen to them as well as they should have. Listening, but not hearing is the bane of many large corporations. PR statements primarily target mainstream media not the average Joe. MS Marketing drives sales and deals. Then there is MS Customer Support - the pit of despair. What does the boardroom hear?
This honestly has not come as a surprise to me, I kind of have felt this way since Windows 8. Windows 8 launched with a lot of usability problems and it seemed like every complaint online over Windows 8 (other then a traditional start button) was fixed in Windows 8.1.
One thing they introduced in 10 that was nice is the Windows Insider Program which gave the people a voice directly to MS, something I believe was one of their best ideas. When you look at a benefit to open source software you are able to view a majority of the mailing list and even join the mailing list to try and be heard. This does not mean that you will be heard but you sure do feel better just like in the new program Microsoft is doing, if enough people talk about one area then your complaint may be considered.
Good job MS for stepping up to a new way of developing proprietary software for your consumers.
How will that benefit "non-business" users ?
What do you mean, skimmed through the article again and I am not seeing it talk about the enterprise desktop at all. They are strictly talking about to the end users with working on better communicating the updates and mention of the Windows Insider Program.How will that benefit "non-business" users ?
Personally I think Microsoft can only do so much, just like anything it is up to the person to research what is going on with there system if they care to know the changes. For those who do not care then the article is irrelevant.
They try to force the Windows 10 upgrade on Windows 7 & 8 it happened to me two times already, but I am now sticking to it. They've won!
