My wife upgraded her Windows 7 laptop to Windows 10 about a month or so ago and everything has been fine until this past weekend when she tried to print. The printer was old so I gave it to my daughter and went to get my wife and I a new wireless printer. (HP Officejet Pro 8610). The printer is on the network and works fine with my daughters Windows 7 machine, our android phone and iphone and my Debian machine.
On her laptop when I try to print from notepad I get "A StartDocPrinter call was not issued" and when I try to print from Wordpad I get "Could not start print job" and if I try to print from a browser I don't get any errors but nothing happens(no printer icon or printer action).
I have tried to remove the printer, updating drivers, restarting print spooler, restarting laptop, used the "HP Print Doctor" software and everything else I know to try. If I use the HP software to print a diagnostic page, it prints fine. I have tried searching this issue without much success(other than outdated documents that aren't relevant to my problem.) Any and all information is much appreciated and thank you!
Below is a link to a pic where I have printer status page open and trying to print.
Is there anything in this kb article that fits?
Thanks, but nothing applies as my other windows machine is able to print from printer with no problem. I do not have a password on the printer share while I try to solve issue.
I had an issue the other day but my laser printer was displaying as 'off line' for the laptop. I could print from the desktop. The printer is plugged into the Linsky router. It turned out that the IP number from the laptop to the printer had not updated when I replaced the router during the winter.
Once I changed the IP address in the laptop the printer went on line and was 'talking'. While searching out possible reasons I discovered that printer IP numbers can 'change' but in my case an old IP had been retained.
Try this fixMy wife upgraded her Windows 7 laptop to Windows 10 about a month or so ago and everything has been fine until this past weekend when she tried to print. The printer was old so I gave it to my daughter and went to get my wife and I a new wireless printer. (HP Officejet Pro 8610). The printer is on the network and works fine with my daughters Windows 7 machine, our android phone and iphone and my Debian machine.
On her laptop when I try to print from notepad I get "A StartDocPrinter call was not issued" and when I try to print from Wordpad I get "Could not start print job" and if I try to print from a browser I don't get any errors but nothing happens(no printer icon or printer action).
I have tried to remove the printer, updating drivers, restarting print spooler, restarting laptop, used the "HP Print Doctor" software and everything else I know to try. If I use the HP software to print a diagnostic page, it prints fine. I have tried searching this issue without much success(other than outdated documents that aren't relevant to my problem.) Any and all information is much appreciated and thank you!
Below is a link to a pic where I have printer status page open and trying to print.
Hope it works
Click Start,
Search for cmd.exe
Right click on cmd.exe
Click on Run as Administrator
Type C:
Press Enter.
Type CDWindowsSystem32Spool
Press Enter.
Type Cacls.exe PRINTERS /e /g users:C
Press Enter.
Restart the computer
Thanks all for replies!
Try this fix
Hope it works
Click Start,
Search for cmd.exe
Right click on cmd.exe
Click on Run as Administrator
Type C:
Press Enter.
Type CDWindowsSystem32Spool
Press Enter.
Type Cacls.exe PRINTERS /e /g users:C
Press Enter.
Restart the computer
This fixed issue, thanks a lot!
You are welcomeThis fixed issue, thanks a lot!
Please mark this as Solved to help others
