Summary of the advise I got from Microsoft tech support, for dealing with a frozen windows 10: "I have no idea. Not our problem. Take it back to the store where you bought it."
Microsoft was absolutely correct, however. Did you buy the computer from Microsoft? NO! Brand new computer functionality is the responsibility of the manufacturer of the computer not Microsoft. You were a .... well nevermind..... and Microsoft was right.
Computer spontaneously catches on fire = hardware problem, take it back to the store.
Program on the computer connects itself to the internet, automatically installs a bunch of updates, then freezes = software problem = Microsoft screw up.
I understand that you are annoyed by the situation, but being annoyed does not make things better.
If you want my opinion: The technician is right: It would have been nice, if he could have helped you, but as he said he basically cannot.
At least in the country I live in, when you buy a product, you first have to deal with your seller, not with anyone else. Not the manufacturer, not the software producer. The manufacturer or anyone inbetween is not who is responsible for you. Instead, you have to go to the seller, tell him and give him a possibility to solve the problem. In my country, the seller has two tries in order to fix the issue. And that: Per problem! This can become really annoying, if for instance you have a car, which has different problems again and again and you basically can't do much about it, if the seller fixes them. But that is how it is.
So for you: Grab your receipt, go to the seller and have him fix it!
In the United States it is normally the manufacturer of the item. When they install Windows on a computer they make under OEM licensing, they assume support responsibilities for that operating system.
Good thing its under warranty !
Can't read your picture - I zoomed it to 400% but it is just too blurred. He is probably right though.Summary of the advise I got from Microsoft tech support, for dealing with a frozen windows 10: "I have no idea. Not our problem. Take it back to the store where you bought it."
If I bought a car from a Ferrari dealer in Tajikistan I'd hardly phone up their headquarters in Italy and say "I only installed a couple of things" and expect a reasonable answer.
Take it back (if you can).. It certainly isn't MS fault if neither you or your seller know what to do.
You didn't buy your computer from MS. If you did you could complain.
I would not say that. We just do not know, whose fault it is. Maybe it's a strange bug - bugs happen all the time.It certainly isn't MS fault if neither you or your seller know what to do.
Doesn't matter whos fault it is. If it doesn't do what you were promised you return it to the person you bought it from. Otherwise you would try to get your money back from, I don't know, Broadcom, because your Bluetooth doesn't work on a laptop you bought from Tesco's.I would not say that. We just do not know, whose fault it is. Maybe it's a strange bug - bugs happen all the time.
Click the image three times in succession and it should be readable.Can't read your picture - I zoomed it to 400% but it is just too blurred. He is probably right though.
If I bought a car from a Ferrari dealer in Tajikistan I'd hardly phone up their headquarters in Italy and say "I only installed a couple of things" and expect a reasonable answer.
Take it back (if you can).. It certainly isn't MS fault if neither you or your seller know what to do.
You didn't buy your computer from MS. If you did you could complain.
