Downloaded Software not opening on Win 10

Hi,
I am not a very tech-savvy person. I need your help. I installed a software for my magnetometer on my laptop. (A magnetometer is an instrument for geophysical purposes) I downloaded the software from the equipment manufacturer's site (GEMLinkplus Software for Magnetometers and Gradiometers - Gem Systems ) Unfortunately, the software is not working on my laptop. The installation was successful but I can't open it. I am unsure if it is non-compatible on windows 10 or if it is any other problem? I need help to fix this.
FYI, I use DELL Inspiron, Intel Core i3, 4 GB RAM.

The site only lists support up to Windows 7. Right click on the executable and choose "Troubleshoot Compatibility" from the context menu.

The site only lists support up to Windows 7. Right click on the executable and choose "Troubleshoot Compatibility" from the context menu.

I did as you said, I tested it and it is not working. I think, It is non-compatible. Does this mean I have to install windows 7 for running it? Is there another way?

SB plus Core i3 is pretty decent but 4GB of ram is not the bomb on win 10 x64 but that would be more like 8-12 GB these days

Setting aside UWP apps almost any win 7 exe programs should run on the windows 10 exe program side but not everythingofc and professional niche & business management software are repeat new OS compatibility and slow to update offenders........... perhaps a windows 7 OS in a VM or a 40- 50 -100 GB new unallocated NTFS volume (& custom install ) in a dual boot configuration on the same HDD or another HDD it should fly with or without an activation ?

looking at this image I'm almost thinking this was maybe DOS ,win 3.0 ,win 9x upgraded/re written at some point and or also moved into win 3-4 x NT -2000 NT / XP-NT core -win Vista /7 NT core maybe with legacy resident code or missing xxx NT code keeping it out of windows 10

Is the program being blocked by your antivirus? I have Kaspersky antivirus which will block unknown programs from launching unless I enable them.

Is the program being blocked by your antivirus? I have Kaspersky antivirus which will block unknown programs from launching unless I enable them.

I am using Bit defender antivirus. I am not sure if it is blocking the program. I have to check.

I am using Bit defender antivirus. I am not sure if it is blocking the program. I have to check.

FWIW maybe that should have been step 2

I did as you said, I tested it and it is not working. I think, It is non-compatible. Does this mean I have to install windows 7 for running it? Is there another way?

Well before you do something so drastic I would contact the support of the software vendor and see what they say.

Is the device connected when you try to open it or are you just trying to open the software?

I would suspect you may need drivers for the USB to Serial Adaptor too, which I see mentioned on the Gemlink Site you Linked to...

KB