My Surface Book 4 camera has stopped working. Was OK in April when I last used it - now just a blue screen with the text 'Camera' at the top left for a second or two then nothing.
A crash log is written, but it tells me nothing useful. I note that the May Win10 update included several camera-related items - which may or may not be related.
Windows Store tell me that an upgrade is available, but when I try to install the upgrade, I get error code 0x80073CF6.
Following the Microsoft advice for Windows Store problems did not help.
The best approach seems to be to uninstall the Windows Camera app and reinstall from scratch. But uninstalling fails.
The details:
Following the steps at this tutorial:
Apps - Uninstall in Windows 10
Run PowerShell as Administrator
PS C:WINDOWSsystem32> Get-appxpackage -allusers *windowscamera* | Remove-AppxPackage
I get this error (with or without -allusers):
Remove-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered. (Exception from
HRESULT: 0x80073CF6)
NOTE: For additional information, look for [ActivityId] c4f362ba-be53-0002-2186-f3c453bed101 in the Event Log or use
the command line Get-AppxLog -ActivityID c4f362ba-be53-0002-2186-f3c453bed101
At line:1 char:45
+ Get-appxpackage -allusers *windowscamera* | Remove-AppxPackage
+ ~~~~~~~~~~~~~~~~~~
+ CategoryInfo : WriteError: (Microsoft.Windo...__8wekyb3d8bbwe:String) [Remove-AppxPackage], IOException
+ FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.RemoveAppxPackageCommand
Follow the above advice to obtain additional information:
PS C:WINDOWSsystem32> Get-appxlog -ActivityID c4f362ba-be53-0002-2186-f3c453bed101
This tells me
Code:
Time ID Message -- -- --- 4/06/2016 10:48:35 PM 301 The calling process is powershell.exe 4/06/2016 10:48:35 PM 603 Started deployment Remove operation on a package with main parameter: Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe and Options: 0. See Troubleshooting packaging, deployment, and query of Windows Store apps - Windows app development for help diagnosing app deployment issues. 4/06/2016 10:48:35 PM 10002 Creating Resiliency File C:ProgramDataMicrosoftWindowsAppRepository29c4cb7f -8abb-4388-9124-ddaca3150d20_S-1-5-21-3587087453-3330172296-3912277867-1001_1.rs lc for Remove Operation on Package Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe. 4/06/2016 10:48:35 PM 607 Deployment Remove operation on package Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe has been de-queued and is running for user SURFACEBOOK4dale. 4/06/2016 10:48:35 PM 10000 About to service package Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe. Setting the package state to disabled returned with 0x0. 4/06/2016 10:48:36 PM 475 error 0x80070002: Reading manifest from location: C:ProgramDataMicrosoftWindo wsAppRepositoryMicrosoft.WindowsCamera_2016.325.60.0_neutral_split.scale-200_8 wekyb3d8bbwe.xml failed with error: The system cannot find the file specified. . 4/06/2016 10:48:36 PM 402 error 0x80070003: Reading manifest from location: AppxManifest.xml failed with error: The system cannot find the path specified. . 4/06/2016 10:48:36 PM 322 error 0x80070003: Cannot register the Microsoft.WindowsCamera_2016.325.60.0_neutral_split.scale-200_8wekyb3d8bbwe package because the following error was encountered while trying to read the package: The system cannot find the path specified. . 4/06/2016 10:48:36 PM 300 error 0x80070003: Cannot register the Microsoft.WindowsCamera_8wekyb3d8bbwe package due to the following error: The system cannot find the path specified. . 4/06/2016 10:48:36 PM 605 The last successful state reached was ResolvedDeferredRegistrations. Failure occurred before reaching the next state RegistrationChanged. 4/06/2016 10:48:36 PM 10001 Finished servicing package Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe. Setting the package state to enabled returned with 0x0. 4/06/2016 10:48:36 PM 401 Deployment Remove operation with target volume C: on Package Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe from: (Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe) failed with error 0x80073CF6. See Troubleshooting packaging, deployment, and query of Windows Store apps - Windows app development for help diagnosing app deployment issues.
error 0x80070002: Reading manifest from location: C:ProgramDataMicrosoftWindo
wsAppRepositoryMicrosoft.WindowsCamera_2016.325.60.0_neutral_split.scale-200_8
wekyb3d8bbwe.xml failed with error: The system cannot find the file specified.
And indeed, I have no such file - my version is
Microsoft.WindowsCamera_2016.325.60.0_neutral_split.scale-150_8wekyb3d8bbwe.xml
I have scale-150, where the uninstall is looking for scale-200.
And there is a subdirectory of the same name, without the .XML.
I cannot rename the file and subdirectory to the expected name (and such a brute approach would be risky regardless).
So, how do I remove the Camera App?
I also have the same problem with the 3D Builder, Groove Music and Films&TV apps. All say 'Update available', but none will update - error code 0x80073CF6 on each.
