Hello,
My office updated to Win 10 about three months ago. One of my co-workers has discovered that she can't boot Edge. I've tried these potential fixes, but still no go.
Fix #1:
1. >Win/R & type “secpol.msc” (no quotes); browse to:
>Local Policies, >Security Options, scroll to
User Account Control:Admin Approval Mode for Built-in Administrator Accountand enable.
2. >Win/R & type “regedit” (no quotes); browse to:
>Local MachineSoftwareMicrosoftWindowsCurrent VersionPoliciesSystemAudit
Change default value from empty to “0x0000000 (1)” (without quotes)
3. Reboot.
Fix #2:
1. Open elevated cmd prompt.
2. Enter:
DISM.exe /Online /Cleanup-image /Scanhealth
Wait for it.
3. Enter:
DISM.exe /Online /Cleanup-image /Restorehealth
Wait for it.
4. Enter:
net stop wuauserv
cd %systemroot%SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%system32
ren catroot2 catroot2old
net start cryptsvc
And…wait for it.
5. Re-enter:
DISM.exe /Online /Cleanup-image /Restorehealth
6. Reboot.
Fix #3:
1. Win/R “regedit” (no quotes).
2. Right click on HKEY_CLASSES_ROOT & select Permissions.Ensure that
Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
3. Right click on HKEY_CURRENT_USER & select Permissions.Ensure that
Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
4. Right click on HKEY_LOCAL_MACHINE & select Permissions. Ensure that
Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
5. Still in HKEY_LOCAL_MACHINE, right click on HARDWARE & select Permissions.Ensure that
Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
6. Still in HKEY_LOCAL_MACHINE, right click on SAM & select Permissions.Ensure that
Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
7. Still in HKEY_LOCAL_MACHINE, right click on SECURITY & select Permissions.Ensure that
Permissions for SYSTEM is set to Allow Full Controland Read.
8. Still in HKEY_LOCAL_MACHINE, right click on SOFTWARE & select Permissions.Ensure that
Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
9. Still in HKEY_LOCAL_MACHINE, right click on SYSTEM & select Permissions. Ensure that
Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
10. Right click on HKEY_USERS & select Permissions. Ensure that
Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
11. Right click on HKEY_CURRENT_CONFIG & select Permissions. Ensure that
Permissions for ALL APPLICATION PACKAGES is set to Allow Read.
12. Reboot computer.
Last but not least, I enabled the hidden Admin account and tried to boot Edge from there. Got the same error message.
Any suggestions?
Are you able to open Internet Explorer 11?
Yes, she can open IE 11.
Our you able open Edge on problem computer using a different user account?
There are no other user accounts, with the exception of the hidden Admin account which I enabled this morning. Edge would not boot from there, either.
By design none of the modern Apps will run with an elevated Administrator account. The built in Administrator account is always elevated so is incompatible. The built in Administrator account was never designed for general use. It is unsafe to access the Internet with such an account and it has other issues as well. Create an admin level account for general use. Or better yet create and use a standard account.
Unless you have a compelling reason to do otherwise it is best to use an OS as designed instead of looking for workarounds.
The hidden Admin account was ONLY enabled to test Edge. But your admonition re elevated account use is noted.
What was the exact error message?
Try this, see if it helps.
John
@aardvark, the exact message was:
This app can't open
Microsoft Edge can't be opened using the Built-in Administrator account. Sign in with a different account and try again.
@AmericanPharoah, I'll run the troubleshooter within the next hour, and post back.
