I have recently bought Windows 10 Professional. I have a major issue with it that couldn't be resolved with any research I did online and so I rang Microsoft's customer support.
I have just spent the last two hours wasting my time. Their telephone support is the worst I've ever experienced of any company:
- the customer service staff speak basic, broken English
- the telephone lines are creaky and it sounds like Microsoft's staff are speaking from ten feet under water
- they are based in far-flung third-world countries because apparently Microsoft doesn't see the need to invest more than $2 an hour in customer service despite charging hundreds for their products
- the staff spent ages asking you for your details and then ALL just say "we will pass you onto someone else"
- not one of the staff members even knows the basics about their software e.g. one of them repeatedly claimed that Bitlocker does not come with Windows 10 Professional
- after being passed onto person number 11 at Microsoft, the line was so unclear that he couldn't hear me and I couldn't hear him, so I just gave up
Microsoft have made thousands of dollars out of me and my business over the years, but they are a joke of a company (not just in terms of customer service, but I'm shocked at just how many basic flaws and bugs Windows 10, like all their previous versions of Windows, has in it).
It is illegal for a company to claim they offer customer service when they don't. Another Microsoft scam.
So many misconceptions, but I'm not going to spend time typing them up. In short, no one (non-business account) calls Microsoft for support. There are far better resources available, such as this forum.
Which leads me to....what is the issue you are having? Windows 10 isn't full of basic flaws and bugs, or else everyone would be having trouble running it. Most of us do not, and the ones that do, often find the problem to be a third-party app or driver.
Myself and many others would be happy to try and help, provided you feel like explaining your issue.
I totally take your point that the blog here are very helpful and it's thanks to the community here that my issue was eventually solved.
But the fact that Microsoft is charging hundreds of dollars for its products (which are often provided for free by Google etc.) and then can't even provide basic customer support says a lot about their ethics and why they are a slowly dying company.
At least they should have the integrity and honesty to say "we don't provide customer support" instead passing paying customers onto outsourced staff in the Phillipines or wherever they are on crackly telephone lines who struggle to even know the basics about the products they supposedly specialise in.
That is why I joined this forum because members on here help one another or try too.
I gave up asking any manufacturer because you get pushed from pillar to post.
Phone suppliers are the same.
I got more help from members on blog who managed to help me sort the problem out.
It is a valid complaint, but it definitely isn't just Microsoft doing this. Most large companies do this, even outside the tech industry. At least with computer support, there are many better resources available, for free.At least they should have the integrity and honesty to say "we don't provide customer support" instead passing paying customers onto outsourced staff in the Phillipines or wherever they are on crackly telephone lines who struggle to even know the basics about the products they supposedly specialise in.
