Re File Unzipping Problems

Hi People, Newbie here.
As the title suggests I am having a problem unzipping downloaded files on my HP Envy laptop. which has windows 10 version 1511 (build 10586.36) it appears to start the process but just hangs at 99% and will remain there for the rest of the day.
However I also have a HP Pavilion laptop with windows 10 version 10 (build 10240) which has no problems unzipping downloaded files, in fact in most cases takes only a few seconds.
I can copy the unzipped files to a flash drive or external HD and copy to the HP Envy where so far all have worked.
So, I have two questions,
1) Is there a way of getting the Envy laptop to unzip downloaded files successfully as with the Pavilion?
If not
2) Can I uninstall Windows 10 and select an different version of 10 to upgrade to on the Envy which will allow me unzip files?
Please note that I am an old guy and not computer literate as such, so a detailed response to this issue would be very much appreciated.
Thanks in advance.

Hi and welcome to the blog.. first off what tool are you using to unzip the files with?? The standard one that comes with windows or a third party tool??

Hi croydonian and welcome to the blog. I'm using 7-Zip on Windows 10 without any problems.

Hi and welcome to the blog.. first off what tool are you using to unzip the files with?? The standard one that comes with windows or a third party tool??

Thanks BunnyJ for your reply and your welcome message.

I am, on both both the Pavilion and the Envy laptops using the original windows extract utility so I would expect both to perform identically!
The procedure is the same on both laptops but on the newer machine with the later /different Windows 10 build version the extract just will not complete, I am confused, and would still welcome suggestions.
Thanks again for your interest.

Thanks BunnyJ for your reply and your welcome message.

I am, on both both the Pavilion and the Envy laptops using the original windows extract utility so I would expect both to perform identically!
The procedure is the same on both laptops but on the newer machine with the later /different Windows 10 build version the extract just will not complete, I am confused, and would still welcome suggestions.
Thanks again for your interest.

I would give 7zip a try.. that should work perfectly on both PC's. It's free and I use it all of the time. HTH

I would give 7zip a try.. that should work perfectly on both PC's. It's free and I use it all of the time. HTH

ThanksBunnyJ.
I have actually got 7zip on board and have just tried it, WHOOPEE it works a treat.
Files now download without any problems.
I will use it both machines from now on.
Thanks for your input, much appreciated.

Are the step-by-step processes identical? That is, the folder extracted from and the folder extracted to belong to the same hierarchical file system structure. If they are, that suggests mildly the Cumulative Update left an electron or two out of place.

I use win10 zip feature with out issue on 2 computers with the latest version of win10,,i to have used 7zip ,and it is installed on one of my 2 computers for use with other types of compressed files

Are the step-by-step processes identical? That is, the folder extracted from and the folder extracted to belong to the same hierarchical file system structure. If they are, that suggests mildly the Cumulative Update left an electron or two out of place.

Thanks pyramid10 for your contribution, I ensured that the steps taken and the source and destination folders were the same, in the using zip7 as suggested by BunnyJ resolved all issues for me.
I am the first to admit that I am a long long way from understanding the intricacies of computers and if truth be told I am now to old anyway to absorb much information.
Cheers.

I use win10 zip feature with out issue on 2 computers with the latest version of win10,,i to have used 7zip ,and it is installed on one of my 2 computers for use with other types of compressed files

Thanks caperjack for the info, I have 7zip on both laptops and using them on each machine has resolved the issue without further agro' thanks to the suggestion of BunnyJ.
Cheers.