Hey guys,
I am running windows 10 version 1511 (OS Build 10586.71)
Dell XPS 15 9550
16GB Ram
2GB Nvidia 960m
I have an issue with a software called (Artlantis Studio 6) a rendering software.
I can run the software smoothly on Demo but every time I try to run Artlantis License Manager to activate my license, the software crashes before it even starts and these two error messages show up in windows log.
First error log
log name: application
source : application error
Event ID: 1000
Level : Error
Task Category: 100
Keywords: Classic
Event log:
Faulting application name: Artlantis License Manager.exe, version: 6.0.2.1, time stamp: 0x551a7c11
Faulting module name: KERNELBASE.dll, version: 10.0.10586.0, time stamp: 0x5632d1de
Exception code: 0xe0434352
Fault offset: 0x0000000000071f08
Faulting process id: 0x129c
Faulting application start time: 0x01d15a1468a30b0e
Faulting application path: C:Program FilesArtlantis Studio 6Artlantis License Manager.exe
Faulting module path: C:WINDOWSsystem32KERNELBASE.dll
Report Id: 42834c6c-3a00-4d21-9a41-c66af1ecaffd
Faulting package full name:
Faulting package-relative application ID:
The second Log
log name: application
source : .NET Runtime
Event ID: 1026
Level : Error
Task Category: None
Keywords: Classic
Event log:
Application: Artlantis License Manager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentOutOfRangeException
at System.Windows.Media.Imaging.RenderTargetBitmap..ctor(Int32, Int32, Double, Double, System.Windows.Media.PixelFormat)
at ProtectionUINet.View.WindowActivation.Window_Loaded(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.BroadcastEventHelper.BroadcastEvent(System.Windows.DependencyObject, System.Windows.RoutedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(System.Object)
at MS.Internal.LoadedOrUnloadedOperation.DoWork()
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
I have tried to safe boot , clean windows installation and running Artlantis License Manager before installing or updating anything , uninstalling my graphic card drivers and even reinstalling .NET but the problem was not solved.
I have been running and testing this software on different machines and windows versions and it worked on all of them (windows 7 , windows 8.1 and windows 10) except on my laptop.
I am so desperate to get the software activated.
