Hey everyone,
This is my first post, any constructive criticism is welcome.
This is the first time I have gotten this Blue screen and I am wondering what the culprit could be. Dell's SupportAssist tool claims that my CPU driver is to blame, while WhoCrashed and BlueScreenView both don't know what driver caused the issue.
What I've tried so far:
- I've checked for driver updates
- I've used Sfc /scannow and chkdsk, both come up negative.
I am currently running MemTest86+, updates to follow. Frankly, I am at a loss on what to do, and how to solve this issue.
As mentioned in the title, this is the first time it happened and it occurred while idle. I have attached the necessary information to the post.
Any insight would be immensely appreciated.
Thanks!
UPDATE:My RAM did 10 passes in memtest86+ and passed so...
Diagnostics TestHDD TESTNotePlease run HDTune first, in the order posted!
Run HDTune to
- check the health,
- scan for errors, no quick scan but full scan
- run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
- the health,
- the error scan,
- the benchmark incl. following
- transfer rate,
- access time,
- burst rate,
- cpu usage.
Run SeaTools DOSto check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help blog
Run the long test.NoteDo not run SeaTools on an SSD as the results will be invalid.
Make a photo of the result and post it.
Upload the chkdsk log(s) Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help blog
HDT won't install for me.
SeaTools is still running as I am typing this message.
In the meantime, here is the log file for my chkdsk
Run chkdsk through command prompt with parameter /r on each partition present in explorer.Run chkdsk
Disk Check - Windows 7 Help blog
Use option TWOwith parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help blog
