BSOD when unplugging usb mouse, error IRQL_NOT_LESS_OR_EQUAL

Computer crashes when unplugging my mouse, Steelseries Kinzu V2, usually when Google Chrome is open. I recently reset windows and the problem did not show up for a few days but now it crashes. The info from the diagnostic tool is attached. My guess is that some driver is causing issues with chrome.

SUJAYMB-Mon_08_29_2016_200749_60.zip

Hello and welcome to windowssh blog

One of your crash dump files found the following:

Code:

ffffd000`2437f768  fffff800`1551ac7cUnable to load image SystemRootsystem32DRIVERSigdkmd64.sys, Win32 error 0n2  *** WARNING: Unable to verify timestamp for igdkmd64.sys  *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys   igdkmd64+0x10ac7c

This is an Intel graphics driver and may be the one causing the issue. The following details are associated with it:

Code:

0: kd> lmvm igdkmd64  Browse full module list  start             end                 module name  fffff800`15410000 fffff800`15bb6000   igdkmd64 T (no symbols)                 Loaded symbol image file: igdkmd64.sys      Image path: SystemRootsystem32DRIVERSigdkmd64.sys      Image name: igdkmd64.sys      Browse all global symbols  functions  data      Timestamp:        Wed Nov 18 19:28:29 2015 (564CD15D)      CheckSum:         0078B7E7      ImageSize:        007A6000      Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

See if you can find a more recent Intel driver. Probably what happens is that your laptop switches from the Intel graphics card to the nVidea one depending on the graphics loading for the programs you have running. If a driver update fails to fix it you could try forcing the laptop to only use the NVidea one if you can do this via a setting in the BIOS. Not sure why unplugging the mouse would trigger this but maybe others have an idea?

Hello and welcome to windowssh blog

One of your crash dump files found the following:

Code:

ffffd000`2437f768  fffff800`1551ac7cUnable to load image SystemRootsystem32DRIVERSigdkmd64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys  igdkmd64+0x10ac7c

This is an Intel graphics driver and may be the one causing the issue. The following details are associated with it:

Code:

0: kd> lmvm igdkmd64 Browse full module list start             end                 module name fffff800`15410000 fffff800`15bb6000   igdkmd64 T (no symbols)                Loaded symbol image file: igdkmd64.sys     Image path: SystemRootsystem32DRIVERSigdkmd64.sys     Image name: igdkmd64.sys     Browse all global symbols  functions  data     Timestamp:        Wed Nov 18 19:28:29 2015 (564CD15D)     CheckSum:         0078B7E7     ImageSize:        007A6000     Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

See if you can find a more recent Intel driver. Probably what happens is that your laptop switches from the Intel graphics card to the nVidea one depending on the graphics loading for the programs you have running. If a driver update fails to fix it you could try forcing the laptop to only use the NVidea one if you can do this via a setting in the BIOS. Not sure why unplugging the mouse would trigger this but maybe others have an idea?

Updated the intel driver. Problem still persists. Please advise. New logs are attached.
SUJAYMB-Mon_09_12_2016_211514_03.zip