HELP!! following the last Windows 10 update on my desktop PC I have internet problems, when using the MS trouble shooters I get the message's "required protocols are missing" and/or "service registration is missing or corrupt".
Plus I cannot reset my Microsoft account, I have two stage verification but the system responds only to my email and not to my phone number as the second verification.
From the MS support site I followed Anil Madishetty's recommendations dated 01/01/2016 absolutely no improvement.
Whilst I'm a UK citizen I'm currently living in Turkey and Please, any advice in English please.
regards David
Hello David and welcome to windowssh blog. Under the circumstances I think I'd try using a system restore point to return my computer to a date/time prior to the update. Then I'd run a System File Checker scan just to make sure no system files were damaged or corrupted as a result of the update. Once that's done you could tryi running thy update again. If still no joy there may be something wrong with the actual Windows Update service. There's another tutorial on how to reset the update components. Hope some of this helps.
System Restore Windows 10 - Windows 10 blog
SFC Command - Run in Windows 10 - Windows 10 blogWindows Update - Reset in Windows 10
I tried the system repair and the repair came up with an error message and returned the the state before I attempted the repair.
I'm trying to decide the next stepHello David and welcome to windowssh blog. Under the circumstances I think I'd try using a system restore point to return my computer to a date/time prior to the update. Then I'd run a System File Checker scan just to make sure no system files were damaged or corrupted as a result of the update. Once that's done you could tryi running thy update again. If still no joy there may be something wrong with the actual Windows Update service. There's another tutorial on how to reset the update components. Hope some of this helps.
System Restore Windows 10 - Windows 10 blog
SFC Command - Run in Windows 10 - Windows 10 blogWindows Update - Reset in Windows 10
I have now tried the sfc/scannow and the error message was it was unable to fix all errors and when I closed the command prompt screen it took me back to where I started fromI tried the system repair and the repair came up with an error message and returned the the state before I attempted the repair.
I'm trying to decide the next step
Hi David -
I've never been accused of being the brightest bulb in the chandelier so please forgive me if my question seems dumb. In your post #3 you sayPrior to doing that did you check to see if you had any restore points going back to a date/time beforethe computer problems started? You could try doing a System Restore (which is different than a reset, refresh, repair, etc.) See my post #2, first link, for a tutorial on how to access System Restore. It's possible you may still have restore points dated prior to the computer problems. Unfortunately, since you tried the system repair it's equally likely that any earlier restore points have been wiped out.I tried the system repair
It might be quicker to try refreshing your computer. Refreshing your PC fixes software problems by reinstalling the OS while preserving user data, user accounts, and important settings. All other preinstalled customizations are restored to their factory state. In Windows 10, this feature no longer preserves user-acquired Windows apps. See this tutorial for more info.
Refresh Windows 10 - Windows 10 blog
If a refresh doesn't work you could try resetting which should reinstall Windows 10, remove all user accounts and contents (e.g. data, Classic Windows applications, and Universal Windows apps), and restoring preinstalled customizations to their factory state. It would be like starting all over. It really depends on how much personal data, apps, is on your machine that would be lost and how much time you want to invest in reinstalling everything. This tutorial goes into more detail.
Reset Windows 10 - Windows 10 blog
Marsmimar, by comparison I would say that when it comes to software problems I'm not the brightest bulb in the desk lamp.
As sometimes happens in life my software problems came along at the same time as a number of family problems, I'm the oldest member of our family now and last year I moved to Turkey, currently with family in England, Russia and Cape Town and except for Cape Town the rest are expecting me to solve their problems!
And currently I have limited internet use, but Outlook seems to be OK but I cannot open links to some other sites, I cannot reset my MS account, it recognizes my email but not the mobile phone number for the second level verification.
I will try the restore option and let you know what happens.
And many thanks for following my MS Win 10 issues,
David
It really sounds like you have your hands full, David. Take your time and let us know how things proceed.
The United States Navy has an expression it's fond of using: "It's not just a job ... it's an adventure." The same can be said about computers in general and Windows' operating systems specifically.
