I am having a few problems with blue-screening. I cant replicate the actual event which causes the BSOD, but
the real problem is after the computer tries to automatically reboot. Here it falls down as it cannot find the boot drive and I get stuck in a boot loop.
If I turn the laptop off using the power button and then turn it on again it boots straight up.
I'm on a dell latitude e6420. If you need any other information please let me as I'm keen to sort this out.
EDIT: I've uploaded the zipfile now.
Unfortunately there are no dump files in your logs, follow BSOD Minidump - Configure to Create in Windows 10 - Windows 10 blog to ensure you're set to create MiniDumps.
I'll have a go at sorting that now. I assume I'll have to wait to get BSOD before I can post a dump though?
Uploaded the new dump now. Help is much appreciated, thanks.
The first driver I can see is the FTDI USB to serial adapter driver. I'm not too sure what it's for but it's very old and either needs updating from hereor removing.Code:*** WARNING: Unable to verify timestamp for ftdibus.sys *** ERROR: Module load completed but symbols could not be loaded for ftdibus.sys0: kd> lmvm ftdibus start end module name fffff801`6e9c0000 fffff801`6e9cf780 ftdibus T (no symbols) Loaded symbol image file: ftdibus.sys Image path: ftdibus.sys Image name: ftdibus.sys Timestamp: Thu Mar 13 13:50:55 2008(47D9313F) CheckSum: 000125E3 ImageSize: 0000F780 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Also check the Dell support page for your machine for an update to your nVidia driver.Code:ffffd001`86144d40 fffff801`6f3aa558Unable to load image nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sysnvlddmkm+0x71a558 0: kd> lmvm nvlddmkm start end module name fffff801`6ec90000 fffff801`6f778000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Thu Jul 23 01:15:19 2015(55B03217) CheckSum: 00AAF49B ImageSize: 00AE8000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
The problem preceded the installation of that particular driver so it looks more likely that its the graphics driver. Ill remove the other one as well. Thanks.
