Frequent BSOD - X64_IP_MISALIGNED

I am getting frequent BSOD's. Hardware tests have all come out clear. I am using all the latest drivers but have not been able to resolve the problem.

Could you please take a look at the and advise what I should do next.

Many thanks,
Greg

• ZENCM-GREG-PC-29_10_2015_133346_78.zip (1.12 MB, 1 views)

Hi gregcccc,

Welcome to the 10blog.

What hardware tests have you performed?

Code:

FOLLOWUP_NAME:  MachineOwner  IMAGE_NAME:  hardwareDEBUG_FLR_IMAGE_TIMESTAMP:  0  IMAGE_VERSION:  10.0.10240.16412  STACK_COMMAND:  .cxr 0xffffd00024ed8580 ; kb  MODULE_NAME: hardwareFAILURE_BUCKET_ID:  IP_MISALIGNED  BUCKET_ID:  IP_MISALIGNED

Please check Trusteer for software update, I assume you can't remove it as it is a part of an organisation?

Code:

0: kd> lmvm RapportCerberus64_1507072 start             end                 module name fffff801`240b0000 fffff801`241986e0   RapportCerberus64_1507072 T (no symbols)                Loaded symbol image file: RapportCerberus64_1507072.sys     Image path: ??C:ProgramDataTrusteerRapportstoreextsRapportCerberusaselineRapportCerberus64_1507072.sys     Image name: RapportCerberus64_1507072.sys     Timestamp:        Mon Sep 07 08:56:59 2015(55ED353B)     CheckSum:         000F6EA6     ImageSize:        000E86E0     Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Hi axe0,

Thanks for taking a look at my issue.

I should be able to get Rapport updated without too many problems.

I have run the following:
Memtest 86
Prime95
Passmark Burn In Test
Passmark Performance Test 8

I am happy to try any others you recommend.

Kind regards,
Greg

Diagnostics Test

 HDD & SSD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help blog

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk Disk Check - Windows 7 Help blog

Hi axe0

Thanks for your suggestions.

- I have checked and Rapport is the latest version.
- Chkdsk found no problems
- Seatools Short Generic found no problems on D (I have not run it on C since I have an SSD). Long Generic is still running but has found no problems thus far.

What is your suggested next step?

Greg

My next step is asking you if you did memtest86 or memtest86+, some are confused with these 2 tests because of the "+".
If you have done memtest86, please run MemTest86+

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 blog

   Note

MemTest86+ needs to be run for at least 8 passesfor conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zeroerrors here. Even a single error will indicate RAM failure.

I ran Memtest86+ over the weekend. 33 passes over 70 hours. 81 errors - all on Test 7. Errors were across several RAM ranges.

How would you interpret this result?

Greg

That your memory is causing you issues.
Follow the tutorial to narrow down what slot(s)/stick(s) is/are causing it.