BSOD (different ones) in a work environment.

Hello Win10 blog.

I work as the help desk for a Stuctural Engineering Company. i have a user (located in a different office) that has had about 4 or 5 BSODs over the last month.

one happened, went a few weeks with no issues.
then 3 happened in a 36 hour time span, then nothing for a week.
last one just happened today, and i have no clue whats causing it.

the user is running an AutoCad Program, as well as Bluebeam PDF, and generic MS programgs (outlook, and usually word/excel).

any help would be greatly appreciated.

thanks.

Craig S

WRKST102-Wed_08_24_2016__95142_41.zip
(i think that attached my Zip File as per the post instructions)

Hi CraigS,

Welcome to the 10blog

Please update the BIOS to version A11
Product Support | Dell US

Please remove either of the memory sticks, running mixed memory can cause various of problems that can be difficult to diagnose properly. Please know that it does not matter if this setup is used for a long period.

Code:

[Memory Device (Type 17) - Length 34 - Handle 002ch]   Physical Memory Array Handle  002bh   Memory Error Info Handle      [Not Provided]   Total Width                   64 bits   Data Width                    64 bits   Size                          4096MB   Form Factor                   09h - DIMM   Device Set                    [None]   Device Locator                DIMM3   Bank Locator                  [String Not Specified]   Memory Type                   18h - Specification Reserved   Type Detail                   0080h - Synchronous   Speed                         1600MHz   Manufacturer                  Hynix/Hyundai   Serial Number                            Asset Tag Number                           Part Number                   HMT451U6AFR8C-PB [Memory Device (Type 17) - Length 34 - Handle 002fh]   Physical Memory Array Handle  002bh   Memory Error Info Handle      [Not Provided]   Total Width                   64 bits   Data Width                    64 bits   Size                          4096MB   Form Factor                   09h - DIMM   Device Set                    [None]   Device Locator                DIMM1   Bank Locator                  [String Not Specified]   Memory Type                   18h - Specification Reserved   Type Detail                   0080h - Synchronous   Speed                         1600MHz   Manufacturer                  Kingston   Serial Number                            Asset Tag Number                           Part Number                   K531R8-ETB      [Memory Device (Type 17) - Length 34 - Handle 0031h]   Physical Memory Array Handle  002bh   Memory Error Info Handle      [Not Provided]   Total Width                   64 bits   Data Width                    64 bits   Size                          4096MB   Form Factor                   09h - DIMM   Device Set                    [None]   Device Locator                DIMM4   Bank Locator                  [String Not Specified]   Memory Type                   18h - Specification Reserved   Type Detail                   0080h - Synchronous   Speed                         1600MHz   Manufacturer                  Hynix/Hyundai   Serial Number                            Asset Tag Number                           Part Number                   HMT451U6AFR8C-PB [Memory Device (Type 17) - Length 34 - Handle 0033h]   Physical Memory Array Handle  002bh   Memory Error Info Handle      [Not Provided]   Total Width                   64 bits   Data Width                    64 bits   Size                          4096MB   Form Factor                   09h - DIMM   Device Set                    [None]   Device Locator                DIMM2   Bank Locator                  [String Not Specified]   Memory Type                   18h - Specification Reserved   Type Detail                   0080h - Synchronous   Speed                         1600MHz   Manufacturer                  Kingston   Serial Number                            Asset Tag Number                           Part Number                   K531R8-ETB 

thanks for the response Axe0,

I did the BIOS update and ordered new ram, hopefully this will relieve the problems.

should I keep this thread open?

Yes, please keep this thread open until you are sure the problem is solved
If the problem is solved, please mark this thread as solved.