Location:
State:
Carrier
Country
Status

BSOD only when playing Dota 2, error 0x0000009c caused by hal.dll


Specs:
MSi GE62 Apache - 276 2QD
Windows 10 Home
Interl Core I7 - 5700HQ
12.0 Ram Memomy
1TB Hard Drive
NVIDIA GeForce GTX 960M
I just bought a new MSi GE62 -276 like a week ago and I already got 3-5 BSODs while I was playing Dota 2.
It happened anytime during the game or I was at the lobby not doing anything.
Please help !!!
  • MSI-Tue_10_20_2015__02154_45.zip (353.2 KB, 7 views)

Hi geoht,

Welcome to the 10blog.

The crashes 0x9C(MACHINE_CHECK_EXCEPTION) are similar to a 0x124(WHEA_UNCORRECTABLE_ERROR).
0x124 are usually hardware problems, but difficult to identify the cause as there are more causes like overclocking, dust, BIOS problems, drivers problems and in rare cases software.
Please test your hardware with following instructions



Diagnostics Troubleshooting
Read carefully before proceeding.


   Warning
If you're overclocking your system, revert back to stock clocks now.

   Note
Test the system once the overclock is removed before continuing with the steps outlined below.


Part One:CPU Stress Test
Part Two:MemTest86+ RAM Diagnostic
Part Three:Hard Drive Diagnostics
Part Four:GPU Stress Test




ONE
 CPU TEST

Run Prime95to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 blog

   Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





TWO
 RAM TEST

Run MemTest86+to analyse your RAM. MemTest86+ - Test RAM - Windows 10 blog

   Note


MemTest86+ needs to be run for at least 8 passesfor conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zeroerrors here. Even a single error will indicate RAM failure.





THREE
 HDD TEST

Run SeaToolsto check the integrity of your HDD.

   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk




FOUR
 GPU TEST

Run Furmarkto stress test your GPU. FurMark - GPU Stress Test - Windows 10 blog

   Note
Run Furmark for around 30 minutes.

   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

BSOD only when playing Dota 2, error 0x0000009c caused by hal.dll