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Right click on icon, then black


Please can You help me with this problem, it happens on some files, and I cant do anything (bouht laptop 2 weeks ago)

Here is YT link with recorded problem : Win 10 right click problem - YouTube

Thanks in advance!

aleksicbre,

Welcome to the forum!

Please check the following:


ShellExViewcan be used for solving context-menu problems, and does not require installation:

Just right click and Select: Run as Administrator

Hello cottonball,

can You say me what next after i Run in? Thanks!

aleksicbre,

Welcome to the forum!

Please check the following:


ShellExViewcan be used for solving context-menu problems, and does not require installation:

Just right click and Select: Run as Administrator

Hi, @aleksicbre:

Please stay with @cottonball for further help on this...

But, if I may, I have a question or two.
It sounds from your post that this computer might be a used or refurbished machine.
(The reason I mention this is that your specs say it's an older Pentium processor, but your post says that you just recently bought this laptop running Windows 10....)

If it is a used or refurbished system, is Windows properly activated and fully updated ("patched")?
When you type "winver" (without the quotes) into the search box in the lower left of your display, what does the resulting dialog window tell you? (A screen shot might be helpful.)

<Just a thought>

MM

Hi, thanks for reply. This is laptop, i bought new ( Gigatron - ASUS X540SA-XX018T - Laptop računari / Laptopovi / Notebook računari - Laptop računari )

And this is creenshot:


Hi, @aleksicbre:

Please stay with @cottonball for further help on this...

But, if I may, I have a question or two.
It sounds from your post that this computer might be a used or refurbished machine.
(The reason I mention this is that your specs say it's an older Pentium processor, but your post says that you just recently bought this laptop running Windows 10....)

If it is a used or refurbished system, is Windows properly activated and fully updated ("patched")?
When you type "winver" (without the quotes) into the search box in the lower left of your display, what does the resulting dialog window tell you? (A screen shot might be helpful.)

<Just a thought>

MM

@MoxieMomma,

Thanks for your query. We need to make sure there are no other circumstances involved...

@aleksicbre,

When you runShellExView, click on Options, then click on:
1. Hide All Microsoft Extensions

2. Filter by Extension Type
Select Context Menu from the list that appears.

On ShellExView, do you see any entries where Typeshows Context Menu?

Post back on how many, and we will press on.
Thanks.

Right click on icon, then black