Multiple BSOD crashes every week

Hi everyone,

I've had a look at some of the blog which seemed to have the same problem as me (perhaps for different/same reasons). Since updating the BIOS manually 3 weeks ago, I've been having multiple BSOD and each time the reason appears to be different. However, there are only 4 recorded BSOD in minidumps (I've had a lot more than that... but I don't know where it's gone).

Any help would be appreciated. I have attached the requested file.

Thank you,
Caroline

• debug-caroline-xxxx.zip (512.7 KB, 1 views)

Please uninstall everythingof Intel graphicsusing Display Driver Uninstallerand install new drivers from your manufacturer HP. Be sure to ONLY install the drivers using custom/advanced options.

Code:

*** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys 0: kd> lmvm igdkmd64 start             end                 module name fffff800`48fd0000 fffff800`49618000   igdkmd64 T (no symbols)                Loaded symbol image file: igdkmd64.sys     Image path: SystemRootsystem32DRIVERSigdkmd64.sys     Image name: igdkmd64.sys     Timestamp:        Mon Aug 24 22:32:07 2015(55DB7F47)     CheckSum:         00629012     ImageSize:        00648000     Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please check HP for chipset driver updates
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Code:

Event[1539]:   Log Name: System    Microsoft-Windows-WHEA-Logger   Date: 2015-12-17T08:13:14.026   Event ID: 17   Task: N/A   Level: Warning   Opcode: Info   Keyword: N/A   User: S-1-5-19   User Name: NT AUTHORITYLOCAL SERVICE   Computer: Caroline   Description:  A corrected hardware error has occurred.   Component: PCI Express Root Port Error  Advanced Error Reporting (PCI Express)   Bus:Device:Function: 0x0:0x1C:0x1 Vendor ID:Device ID: 0x8086:0x9D11 Class Code: 0x30400   The details view of this entry contains further information

Please uninstall everythingof Intel graphicsusing Display Driver Uninstallerand install new drivers from your manufacturer HP. Be sure to ONLY install the drivers using custom/advanced options.

Code:

*** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys 0: kd> lmvm igdkmd64 start             end                 module name fffff800`48fd0000 fffff800`49618000   igdkmd64 T (no symbols)                Loaded symbol image file: igdkmd64.sys     Image path: SystemRootsystem32DRIVERSigdkmd64.sys     Image name: igdkmd64.sys     Timestamp:        Mon Aug 24 22:32:07 2015(55DB7F47)     CheckSum:         00629012     ImageSize:        00648000     Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please check HP for chipset driver updates
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Code:

Event[1539]:   Log Name: System    Microsoft-Windows-WHEA-Logger   Date: 2015-12-17T08:13:14.026   Event ID: 17   Task: N/A   Level: Warning   Opcode: Info   Keyword: N/A   User: S-1-5-19   User Name: NT AUTHORITYLOCAL SERVICE   Computer: Caroline   Description:  A corrected hardware error has occurred.   Component: PCI Express Root Port Error  Advanced Error Reporting (PCI Express)   Bus:Device:Function: 0x0:0x1C:0x1 Vendor ID:Device ID: 0x8086:0x9D11 Class Code: 0x30400   The details view of this entry contains further information

Thanks for your reply. Just to confirm, when you mean install new drivers from the HP website, do you mean only the chipset drivers AND the graphics drivers? Or something else? There are also a few drivers within those categories, do I install all of them?

Thanks for your help.

I mean the display drivers of course.