Hello,
Recently I have been experiencing a BSOD in Windows 10 (64 bit) which tends to happen randomly at least once an hour. I can also make it happen by opening up Photoshop and attempting to zoom into an image (though zooming in any other program works fine, my guess is that Photoshop's is GPU accelerated...? (And yes I have the latest Nvidia drivers)).
I tried to do a bit of my own sleuthing around the dumps for a cause before asking for help, and all I kept finding was this:But Googling it didn't really bring up any solutions other than suggesting to update drivers, which I did (audio, chipset, Intel Rapid Storage, and networking), all to Windows 10, a few hours ago in an attempt to stop the BSOD.Code:Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
Anyways I'm sure you guys can do a better job than I did of finding what's up, I appreciate any help! Thanks!
BRYCE-GLT-Thu_01_14_2016__14404_55.zip
Hi GhostlyPixel,
Welcome to the 10blog.
Please uninstall Trend Micro while troubleshooting and use Windows Defender as alternative.
Trend Micro uses a few old drivers and currently I'd like to get rid of all old drivers, old drivers often causes lots of problems.
Security Agent Uninstall Tool - Worry-Free Business Security
Please check Lenovo for Intel drivers, skip the recently installed drivers and only update/reinstall the other drivers please.
Please let me know how it goes
Hi axe0, thanks for taking the time to help me!
I'm uninstalling Trend Micro as I post this, but with regards to your second suggestion I suppose I should say that the drivers I recently installed were the only ones listed as Windows 10 compatible on the laptop's driver download section.
Too bad, I hope Lenovo will provide updates soon.
Let me know how it goes after trend micro has been removed
I'll wait until the end of the day today to say if it worked or not since I was getting the BSODs hourly.
So should I just stop using Trend Micro then? I have it installed on other machines (although they have Windows 7) and haven't had any problems like this.
Only keep it removed for the time of troubleshooting, rest of the time is your call
Looks like it wasn't fixed after all, got another Kernel Security Check Failure.
Here's the new logs, thanks again.
BRYCE-GLT-Thu_01_14_2016_225114_00.zip
Crashes with Adobe Photoshop/Illustrator
NVIDIA has posted a Hotfix driver that seems to fix the issue for most people: GeForce HotFix driver 361.60
Changelog:
- Crashes in Photoshop & Illustrator
- Install & clocking related issues
