Hello All,
I recently updated to windows 10 from 7. Yesterday i used my computer for over 12 hours, then put it to sleep and after another 8 hours of usage today I received a BSOD as stated in the title. I have uploaded the dmp file. Thank you all in advance.
regards,
Goots
Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
There is a lot more information available that I need to see that will be contained in the zip file you will upload after running DM_Log_collector.
Also, all thart was in the zip file was a shortcut, not the actual dump file itself. DM_Log_collector will handle all that for you.
I aplogize, thank you for the help. I have uploaded the file generated.
Much better, thanks.
Dump indicates a problem with igdkmd64.sys.The process known as Intel Graphics Kernel Mode Driver or igfx belongs to software Intel Graphics Accelerator Drivers for Windows.Code:fffff803`4aacb4d8 fffff800`123ecec0Unable to load image SystemRootsystem32DRIVERSigdkmd64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0xecec0
Try updating it's driver from here: Download Intel® HD Graphics Production Driver for Windows* 10 64-bit (N-Series)Try the Intel Driver Update Utility first perhaps.Detailed Description
Purpose
This download installs the Intel® HD Graphics production driver version 15.40.1.64.4256 to support Microsoft Windows® 10 64-bit operating system for N-Series platforms.
Not sure if this is the right driver or software for your component? Run Intel® Driver Update Utility to automatically detect driver or software updates.
So i downloaded the driver on the link you provided and it says my computer does not meet the minimum requirements, however, i am downloading the correct one. Also, before I also received another BSOD, i have attached the zipped file. Once again, thank you for all your help.
i think there might be an issue since i have a 2nd gen processor
