hi guys,
i have a asus tablet t100ha with windows 10 that works great but when i plug the hdmi to my tv i get a BSOD system_service_exception (ks.sys) and computer restarts. if i keep the hdmi in i get the same BSOD after the asus logo and it keeps restarting. i was able to locate the conflicted service and it is the audio windows service. if i stop the service then i can plug the hdmi and use my tv as a monitor without problems but there is no sound so it is worthless. i need help to find out what can i do to fix this.
DESKTOP-KE127J9-Tue_08_02_2016__84148_51.zip
The 8/1 12:25 dump indicates a problem with isstrtc.sys:This belongs to Intel(R) SST Audio Driver which makes sense as you are having audio problems.Code:BugCheck 3B, {c0000005, fffff800d62ef660, ffffd00183a818f0, 0} *** WARNING: Unable to verify timestamp for isstrtc.sys *** ERROR: Module load completed but symbols could not be loaded for isstrtc.sys Probably caused by : ks.sys ( ks!KspPinPropertyHandler+1f0 )
I believe this is part of the Intel SOC driver package. There is a newer one on the ASUS web site
Give that a try, see if it resolves the problem.
that soc driver package has the same version that i have installed. i looked online and i have the latest version. i also tried installing an older version and i got a different BSOD when i plugged the micro hdmi. this time it said "page_fault_nonpaged_area_ks.sys).The 8/1 12:25 dump indicates a problem with isstrtc.sys:This belongs to Intel(R) SST Audio Driver which makes sense as you are having audio problems.Code:BugCheck 3B, {c0000005, fffff800d62ef660, ffffd00183a818f0, 0} *** WARNING: Unable to verify timestamp for isstrtc.sys *** ERROR: Module load completed but symbols could not be loaded for isstrtc.sys Probably caused by : ks.sys ( ks!KspPinPropertyHandler+1f0 )
I believe this is part of the Intel SOC driver package. There is a newer one on the ASUS web site
Give that a try, see if it resolves the problem.
any ideas?
All the dumps I looked at (last 10 or so) are identical.
What about the Intel HD Graphics driver? The one you have installed is dated 10/22/2015.
The web site: ASUSTeK Computer Inc. -Support- Driver & Tools - T100HA
Shows a newer one:
after your advice, i installed the newer video drivers and still the same BSOD. so i kept looking online and i found that a lot of people has that problem when they try to connect their t100s to a vizio tv. the problem is the isstrtc.sys. so i tried with my other non-vizio tv and boom it worked. however, there is a fix that i found for the vizio tvs. somebody uploaded a specific audio driver to fix that BSOD but it is only 32 bits. i installed in my wife's t100ta which has windows 10 32 bits and now it works with the vizio tv. unfortunately, my computer is a t100ha and the OS is 64 bits so i cannot use that fix. crazy right?
Great work!
Can you post a link to the info you found and to the fix? Might help someone else.
