Up until yesterday, if my pc was in sleep mode and I wanted to use it, I simply had to click the mouse and it would kick into life. That doesn't happen anymore and I can't seem to get the answer.
I thought about doing a system restore but I discovered this morning that the option is disabled by default and that you have to activate it manually. I have done this now but of course, it is of little use with this problem.
I have been on to the Microsoft Community and asked the question but as of this moment it hasn't been cracked.
Does anyone have any ideas please?
Thank you
Make sure the mouse driver is set to wake up the device from sleep.
Hi philc43, yes I've done that and other things as well, without any joy I'm afraid.
Have a look at Reliability history and see if you can work out what happened yesterday (any new driver installs or software updates) that might have triggered this problem. If you do not know how to find Reliability History just type reliability into the search box.
Hi philc43, that's an interesting pointer you have provided. I have had a look at it but I don't really understand what I am looking at though. On 27/06/2016 I have a red cross and an exclamation mark against this date, there is also four other dates that are showing a red cross. One of the errors is saying that Port Changer.exe stopped working.Have a look at Reliability history and see if you can work out what happened yesterday (any new driver installs or software updates) that might have triggered this problem. If you do not know how to find Reliability History just type reliability into the search box.
Anyway, all that aside, I came to my pc this morning after being away from it for about 14 hours and, without thinking, I automatically clicked the mouse and would you believe it, it kicked into life. I immediately put the thing back to sleep and tried it again and yes, it is all working perfectly again. How can that be?
Thanks for the pointer to the Reliability History. In the odd spare moments I get. I will study it and get a better understanding of things.
I am posting a screenshot of my Reliability History, the informational events are what tell you which drivers and apps have been updated. As you can see I had a printer driver installed yesterday and some Windows updates. It is often these updates that can cause things to change and I always believe you should apply a restart to your system after any significant update to make sure all the system files are properly updated and working. If you have done a recent restart that could be the explanation for why your mouse is now working again.
Hi again philc43, thanks again for that, very useful info.
I notice in your ID at the side of your posts that you show the Windows build number. is there a way that I can tell what mine is and if it is the latest?
Yes, there are a number of ways to do this. In the Settings -> System page on the About screen you will find the OS Build number.
You can also type winver in the search box and select the run Winver command which will display a box with the information.
Hi philc43, that's an interesting pointer you have provided. I have had a look at it but I don't really understand what I am looking at though. On 27/06/2016 I have a red cross and an exclamation mark against this date, there is also four other dates that are showing a red cross. One of the errors is saying that Port Changer.exe stopped working.
Anyway, all that aside, I came to my pc this morning after being away from it for about 14 hours and, without thinking, I automatically clicked the mouse and would you believe it, it kicked into life. I immediately put the thing back to sleep and tried it again and yes, it is all working perfectly again. How can that be?
Thanks for the pointer to the Reliability History. In the odd spare moments I get. I will study it and get a better understanding of things.
You may have a program that turns one of your USB Ports into a Charging Port for a Phone , they have been around for years but tend to be unreliable ,so I usually uninstall as I don't charge from Computer anyway.
