usb is not recognized

hi everyone,
i have buy a new laptop before 5 months
and i connect my usb and its say (usb is not recognized) i have search for the problem
in google but none is helped i have try this
how to fix or repair usb flash drive not shown in my computer more [read the description] - YouTube and (its not showing in manage)
and this How To Fix USB Ports Not Working or Not Recognized (Windows 10, 8.1, 8, 7 and Vista) / Laptop PC - YouTube but its not working
and i have windows 10 if its important to known.
iam not sure but i think that some drivers are missing

 

Hi, what device are you trying to connect?
Does it work on a different PC?
Do other USB devices work correctly?

Considering the failure message in your screenshot: try this:

it's external hdd
no it's not working on different computers
yes all usb device work perfectly
i try all of these but not working

So if your external HDD isn't working on various computers.... what do you conclude?

i don't known but if there is way to recover files
it will be great

It depends precisely what's happened to the drive.
Try plugging it in, then launching Disk Management
(Windows key + X, click Disk Management)

Can you see your external drive? Post a screenshot it so. If it doesn't have a letter, assign it one in Disk Management.
If that works, see if you can see the contents in file explorer.

Always back up. One useful way to do that and secure your PC and your data is disk imaging.We recommend a 3rd party program, many people like Macrium Reflect (free).

it's not showing in disk management and that's the problem

Try some of these recovery tools, if any of them sees it there's good chance it would recover some or most files. Download Data Recovery Tools for Windows - MajorGeeks
Download Recuva - MajorGeeks seems to work best of free applications.

Are you able to remove the drive from its case? (You can buy enclosures and put drives in them - others are not removeable). Otherwise if you have valuable data, your only other option would be a costly data recovery company.

@CountMike - if the drive isn't accessible from Windows, recovery tools won't help..

@CountMike - if the drive isn't accessible from Windows, recovery tools won't help..

I know but it doesn't hurt to try. I had cases when it didn't show in Disk Management yet rescue program(s) have seen it. Active partition and/or Easus would also see it. In this case, it's built in controller have probably kicked the bucket or bought a farm as case may be.